Eesel enables creation of AI agents that learn from company knowledge, past tickets, help centers, macros, and docs to answer questions instantly. It integrates into help desks, team chats, websites, email, live chat, and tickets across tools like Zendesk, Freshdesk, Gorgias, HelpScout, Shopify, Confluence, and Google Docs. The AI handles frontline support, provides draft replies as a copilot, triages and organizes tickets, closes spam, and embeds as chat bubbles for 24/7 support. Customization controls tone, actions, escalation, and behavior via prompts. Sandbox testing simulates performance over past tickets.
Easy 1-click setup with Zendesk/Freshdesk
Up to 3 bots on Team plan
AI handles basic support questions
Works with Slack and Microsoft Teams
AI chat can be added to your website
Uses answers from Google Docs and Confluence
AI quality depends on your documents
Base plan limited to 1,000 chats
Needs an existing helpdesk system
One bot per project
Chat history not fully saved yet
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