Enso Connect is a hospitality guest-experience platform for vacation rentals and boutique hotels. It brings together guest communication, booking workflows, extras sales, and digital guest services under one system.
Enso Connect helps property managers and hoteliers run their rental operations more smoothly by consolidating multiple guest-related tasks into a single system. It integrates with property-management tools, booking channels, and messaging platforms to unify all guest interaction. Through its digital guest portal the “Boarding Pass” guests receive a full service flow: from booking confirmation to check-in, stay details, house rules, local recommendations, and optional add-ons or services (like early check-in, late check-out, extra services, experiences). All guest messages across email, SMS, WhatsApp, booking sites, and other channels land in a unified inbox. This lets hosts manage communication without switching tools, track conversations, add internal notes, and automate responses or follow-ups. EnsoAI extends this by helping generate content messages, recommendations, upsell offers in multiple languages matching brand tone and guest preferences. It also analyzes guest sentiment in real time so hosts can understand mood and address issues before they lead to negative reviews. Finally, Enso Connect supports revenue optimization through custom upsells, extras, experience offers, fees, and smart-lock integration giving both convenience and profit potential per booking.
Combines all guest messaging channels into one unified inbox.
Provides a guest portal that handles bookings, access, local info and add-on offers in a single link.
Enables upsells, extra services and custom fees to boost revenue per stay.
Automates guest workflows from booking to checkout, reducing manual workload.
Supports multilingual content creation and guest-sentiment detection for wider guest base and better review management.
Best value appears for hosts managing multiple listings may be heavy for single property hosts.
Full integration requires connection with a property management system, which may complicate setup for some.
Pricing details are not transparent publicly; a custom quote is required to get started.
Some hosts may find the suite of features more than needed if they run lean small-scale operations.
Dependence on integrations (smart locks, PMS, verification vendors) missing one may limit full functionality.
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