Presto

Presto

A.I.-driven automation for drive-thru restaurants

AppCritica Score 3.9/5

What is Presto?

Presto automates order-taking in drive-thru operations using voice AI technology integrated with existing POS systems and hardware. The system handles over 95% of orders without human intervention, operating 24/7 to streamline staff efficiency and reduce labor dependency. Founded in 2008, Presto has deployed across thousands of restaurants and powers the majority of drive-thru AI voice assistant systems currently operating in the United States.

More About Presto

  • Voice AI-driven order automation with 24/7 availability
  • Integration with existing drive-thru hardware and POS platforms
  • Real-time operational metrics across 16 performance indicators through Presto Vision
  • AI-assisted upselling to recommend add-ons and specials
  • Natural Language Understanding (NLU) custom models with OpenAI GPT integration
  • Automated Speech Recognition (ASR) and Text-to-Speech (TTS) technologies
  • Human-in-the-Loop (HITL) workflow for quality assurance
  • Staff support to reduce multi-tasking and optimize guest experience

Pros & Cons

Pros:

8%+ upsell offer rates achievable.

Drives ~6% monthly incremental revenue.

Widely adopted in QSR drive-thrus.

Can integrate with existing POS hardware.

G2 reviewers note very fast query responses.

Supports multiple database connections.

Cons:

Resource-heavy processes can slow performance.

Complex queries sometimes run into errors.

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