Smartsheet

Smartsheet

Smartsheet: Intelligent Work Management Platform

AppCritica Score 4/5

What is Smartsheet?

Smartsheet manages projects, portfolios, and processes on an AI-powered platform. It unites people, processes, and information to track and visualize work through views like Timeline, Grid, Card, Gantt, or Calendar. Automated workflows handle updates, approvals, and notifications. Portfolio management monitors budgets, resources, and risks. Secure request management centralizes intake and tracks progress with compliance protocols. Centralized dashboards provide real-time insights on project statuses, automation metrics, and portfolio performance. Integrations connect to existing tools for data flow and collaboration.

More About Smartsheet

Highlighted Capabilities:

  • Task & Project Planning: Grid, calendar, card, and Gantt views
  • Automations & Workflows: Rule-based alerts, notifications, approvals
  • Dashboards & Reports: Real-time insights across teams
  • Collaboration Tools: Comments, file attachments, shared sheets
  • Templates Library: Pre-built workflows for common processes
  • Integrations: Connect with Microsoft 365, Google Workspace, Salesforce, Slack, etc.
  • Resource Management: Track team assignments and workload
  • Forms & Data Collection: Capture inputs directly within sheets

Core Usage Scenarios:

  • Project Planning & Delivery
  • Workflow Automation (approvals, reminders)
  • Operational Work Management
  • Portfolio Reporting & Dashboards
  • Team Collaboration
  • Resource Allocation & Tracking
  • Forms-based Data Capture
  • Cross-department Coordination

Pros & Cons

Pros:

Spreadsheet-style layout feels instantly familiar.

Handles complex workflows beyond basic tasks.

Powerful automation for alerts and reminders.

Dashboards give clear project visibility.

Strong for multi-team project collaboration.

Good for forms and structured data capture.

Cons:

Filtering and collapse presets not intuitive.

Performance issues reported when syncing with Excel.​

Support and communication seen as disappointing.

Smartsheet Reviews

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