SymphonyAI Summit streamlines service and asset management across the enterprise with machine learning and workflow-based automation. It deploys as a multi-tenant solution in public cloud or on-premise, extending functions beyond IT to HR, Shared Services, and Facilities. AI-driven knowledge intelligence resolves issues faster, manages end-to-end asset lifecycles, and isolates potential IT problems. Users access a digital agent via CINDE, which applies natural language processing to handle incidents, service requests, or queries with personalized responses. The suite covers incident management, asset discovery, monitoring, knowledge management, and reporting.
Tracks all IT ticket records and related data for easy audits
ITIL compliant with easy SLA coding and end-user visibility
Captures end-user feedback and supports mobile request approval
Customizable process flows, BI reports, and email alerts
Ease of installation, use, and reliability for ITIL processes
Some reporting requires workarounds
Ticket linkage limited to one support group
Mail templates not configurable at admin end
Asset dashboard lacks filter for all assets by location or business in one window
