Supermoon is a unified customer communication and support platform that brings messages, live chats, contact forms, emails and internal team discussions together in one workspace. It aims to make business support faster, more organized and easier to manage.
Supermoon focuses on streamlining how businesses handle conversations with customers and internal teams. It consolidates all incoming support channels—including website contact forms, live chat windows, email threads and social messages—into a single inbox so nothing gets missed. The platform also provides tools for drafting responses with context from order data and support histories, summarizing long threads into concise points, and spotting customer sentiment to help prioritize replies. Internal teams can chat in dedicated channels or one-on-one threads, keeping support staff aligned without switching apps. Supermoon offers integrations that pull in customer information from e-commerce platforms like Shopify so agents have key details at their fingertips. The overall aim is to cut down repetitive work, shorten response times, and reduce ticket volumes while keeping communication clear and consistent
Central inbox brings all customer messages into one place.
Live chat embeds on your site for instant support.
Team chat channels help keep internal discussions focused.
Smart summaries turn long threads into key points.
Sentiment cues help prioritize urgent customer issues.
Shopify integration surfaces order details in support view.
Smart contact forms reduce incoming support load.
New users may need time to learn all tools.
Quality of suggested replies can vary with context.
Not all integrations are available for every platform.
Message summaries may miss nuance in long threads.
Team chat lacks some advanced project features.
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