TheLoops provides AI agents that integrate customer data, conversations, KPIs, and insights into a real-time knowledge graph. It automates ticket QA, enables multi-agent orchestration for problem-solving, and offers low-code connectors for external integrations. A CX-optimized LLM generates hyper-personalized content and decisions. AI Search delivers instant answers from 70+ connectors within agent workspaces. AI Autopilot handles self-service with ticket comments, dynamic updates, and configurable widgets. Knowledge generation mines agent notes and tickets to create cited articles, filling gaps proactively. Deployment achieves value in four weeks with SOC 2 Type 2, GDPR, and HIPAA compliance.
Impact and sentiment scores sharpen prioritization.
Custom reports blend ARR, renewals, sentiment.
Tight integration with core ticketing stack.
Agent‑assist suggestions helpful in live queues.
AutoQA rollout promising for scaling quality.
Teams write their own internal how‑tos.
Features sometimes change or break without notice.
No clear, predictable public release schedule.
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